Original Message

Our base recently got a Tiger tugs heliporter to replace our old one of a different brand. It uses two hydraulic rams to lift the aircraft off the ground but the problem is they dont operate simultaneously. This thing will lift the left skid completely off the ground before the right one comes up. This causes it to bind up and make some horrible noises. So far we have been told "thats just the way it is". For as much as these things cost, I have to believe it should be better. Anyone using one have any insight or similar experiences?