Care and reckless  

  they think they are doing something productive when all that's happening is they are buying in to their fears and trying to control them through ( you name it )  which always results in phreakin' drama beyond the pale.

I have always told guys to make characters who deploy their finger pointing card they need to be factual and careful because you keep a diary/log of work events including names, dates, places and times, and push back will come in a legal fashion.  Kept some real nut jobs from underestimating our pilots.