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the reason it is flawed is they aren’t really “customers”

the reason it is flawed is they aren’t really “customers”  

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Author: Anonymous   Date: 11/7/2019 11:20:49 AM  +1/-1   Show Orig. Msg (this window) Or  In New Window

"Customers" are the patient, not the providers.  These folks are selling air transportation to the public and hiring a certificate holder so that the can.   That is a dangerous system because now the certificate is subservant to an entity holding out themselves to provide air transportation.   And this is very apparent when a "program" doesn't like all the restrictive operational policies the certificate holder puts in place under the FAAs supervision and seeks a new vendor who will once again allow them to market themselves beyond the confines of current OPSPECs and GOM policy.

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Duke to Metro +4/-0 Announce 11/5/2019 9:31:15 AM